Frequently asked questions when booking holiday homes at TouristOnline
Who is TouristOnline?
How do I pay for my holiday home?
Do I get a confirmation of my booking?
What do I do if I want to cancel my booking?
Which days of the week are possible arrival days?
For how long can I book a holiday home – and for how short?
How do I book a mini break?
Where and how can I pick up the key for my holiday home?
What extras can I order?
Do I have to clean the holiday home myself?
Whom should I contact if I want to make a complaint about a holiday home?
Who is TouristOnline?
TouristOnline provides online booking through its own portals such as DanishHolidayHomes.com and a wide range of other online sales channels. TouristOnline gathers all the major providers of Danish holiday homes in one place, making it easy for you to quickly get an overview of locations, homes price ranges etc. when looking for a holiday home. Furthermore, TouristOnline develops and maintains its own booking system.
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How do I pay for my holiday home?
When you book a holiday home at TouristOnline, you never pay online. When you have made your online booking, you will receive information and an invoice directly from the holiday home provider. The information papers will include the particular terms of payment relevant to your booking.
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Do I get a confirmation of my booking?
When you book a holiday home via TouristOnline, an online confirmation will appear at the end of the booking process. You will then receive an e-mail confirmation containing the same information as the screen confirmation. Later, you will receive a confirmation directly from the provider. This may be either an email or a letter sent by mail. The information received directly from the provider will include an invoice as well as additional information about the holiday home, such as a precise address for key pick-up and other useful info. Please note that the confirmation from the holiday home provider does not always include any extras you may have ordered when booking online. Usually, such extras will be included in the invoice from the provider, but in certain cases you will not be charged for these extras until you arrive at the holiday home.
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What do I do if I want to cancel my booking?
For changes or cancellations, you should contact the provider of the holiday home you have booked. You will find the contact information of the provider in question in the confirmation you have received from said provider.
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Which days of the week are possible arrival days?
The most common arrival days are Saturday or Friday – on Bornholm often Sunday – but holiday homes marked with a green A icon offer flexible arrival days. During peak seasons, the range of holiday homes offering flexible arrival days may be limited.
To see the arrival dates available for a specific holiday home, go to the details page for the house in question and open the drop-down menu marked arrival date. The menu shows the available arrival dates for that holiday home.
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For how long can I book a holiday home – and for how short?
The usual length of a stay is 1, 2 or 3 weeks, but the holiday homes may be booked for up to 5 weeks at a time. The holiday homes marked with a blue M icon may also be booked for a mini break of only, 3, 4 or 5 days. However, mini breaks may only be booked from four weeks in advance. During peak seasons, the range of holiday homes offering mini breaks may be limited.
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How do I book a mini break?
Holiday homes marked with a blue M icon may also be booked for a mini break of 3, 4 or 5 days. However, mini breaks may only be booked from four weeks in advance. During peak seasons, the range of holiday homes offering mini breaks may be limited.
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Where and how can I pick up the key for my holiday home?
You will find information about where to pick up the key for your holiday home in the information papers you receive directly from the holiday home provider after you have made your online booking. If picking up the key within the stated time frame is inconvenient, you can contact the provider and arrange a different time.
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What extras can I order?
Extras may vary a lot from provider to provider and from house to house. Some providers add mandatory extras, for instance mandatory cancellation insurance. You will find a list of extras at the details page for each holiday home when you have selected a date. Here you can tick off or state the number of any extras you might want. If the holiday home has mandatory extras, these will already be ticked off and included in the total.
The price of an extra may be based on the number of days or weeks of your stay, or it may be a fixed price. The rates for insurance and cleaning are typically fixed, while the price of extra beds, children's chairs etc. often depend on the length of the stay. To see the total for a set of extras, select the desired length of your stay (weeks or days) along with your arrival date in the search box at the details page of the holiday home. The total will then reflect the length of your stay as well as the time of year of the rental period.
Some providers automatically include a deposit in the price of a holiday home while others list this as an extra. You have to pay a deposit whether you select it as an extra or not, and the price is the same. Including the deposit in your online booking is an advantage since this may save you some time when you pick up your key. The deposit covers the electricity, water and the like spent during your stay. The deposit will be settled 2-3 weeks after your departure. Electricity and water usage will then be deducted.
Some providers offer linen, towels, dish cloths etc. as extras. If these items are not on the list of extras for the selected house, you will have to bring them yourself.
Please note that the confirmation from the holiday home provider does not always include any extras you may have ordered when booking online. Usually, such extras will be included in the invoice from the provider, but in certain cases you will not be charged for these extras until you arrive at the holiday home.
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Do I have to clean the holiday home myself?
Most holiday homes offer cleaning service as an extra. If you have ordered cleaning, you do not need to do it yourself. However, you should make sure that the house is tidy and neat when you leave. For instance, you should not leave the sink full of dirty dishes.
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Whom should I contact if I want to make a complaint about a holiday home?
All complaints about defects or deficiencies in a holiday home should be reported directly to the holiday home provider. We recommend that you contact the provider as soon as you notice a defect, a deficiency or the like, so the provider will get the chance to remedy the situation as soon as possible.
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