Danish Holiday Homes
by TouristOnline
- holiday homes for rent in Denmark and Europe
You are here: / danishholidayhomes.com / FAQ


FAQ


Frequently asked questions when booking holiday homes at TouristOnline


Who is TouristOnline?
How do I pay for my holiday home?
Do I get a confirmation of my booking?
What do I do if I want to cancel my booking?
Which days of the week are possible arrival days?
For how long can I book a holiday home – and for how short?
How do I book a mini break?
Where and how can I pick up the key for my holiday home?
What extras can I order?
Do I have to clean the holiday home myself?
Whom should I contact if I want to make a complaint about a holiday home?

 

Who is TouristOnline?

TouristOnline provides online booking through its own portals such as DanishHolidayHomes.com and a wide range of other online sales channels. TouristOnline gathers all the major providers of Danish holiday homes in one place, making it easy for you to quickly get an overview of locations, homes  price ranges etc. when looking for a holiday home. Furthermore, TouristOnline develops and maintains its own booking system.

To the top of the page

 

How do I pay for my holiday home?

When you book a holiday home via TouristOnline payment usually takes place after the time of booking. You will receive an invoice and further information regarding payment directly from the rental agency. However, some holiday home rental agencies require online payment if the booking is made close to the arrival date. It will be stated clearly in the booking process if a booking requires online payment.

To the top of the page

 

Do I get a confirmation of my booking?

When you book a holiday home via TouristOnline, an online confirmation will appear at the end of the booking process. You will then receive an email confirmation containing the same information as the screen confirmation. Later, you will receive a confirmation directly from the rental agency. This may be either an email or a letter sent by mail.  The information received directly from rental agency will include an invoice as well as additional information about the holiday home, such as a precise  address for key pick-up and other useful info. Please note that the confirmation from the holiday home rental agency does not always include any extras you may have ordered  when booking online. Usually, such extras will be included in the invoice from the rental agency, but in certain cases you will not be charged for these extras until you arrive at the holiday home.

To the top of the page

 

What do I do if I want to cancel my booking?

For changes or cancellations, you should contact the rental agency of the holiday home you have booked. You will find the contact information of the rental agency in question in the confirmation you have received from the rental agency.

To the top of the page

 

Which days of the week are possible arrival days?

The most common arrival days are Saturday or Friday – on Bornholm often Sunday – but holiday homes marked with a green A icon offer flexible arrival days. During peak seasons, the range of holiday homes offering flexible arrival days may be limited.

To see the arrival dates available for a specific holiday home, go to the details page for the house in question and open the drop-down menu marked arrival date. The menu shows the available arrival dates for that holiday home.

To the top of the page

 

For how long can I book a holiday home – and for how short?

The usual length of a stay is 1, 2 or 3 weeks, but some holiday homes may be booked for up to 5 weeks at a time. The holiday homes marked with a blue M icon may also be booked for a mini break of only, 2, 3, 4, 5 or 6 nights. Some agencies only offer mini break bookings 4 weeks in advance. During peak seasons, the range of holiday homes offering mini breaks may be limited.

To the top of the page

 

How do I book a mini break?

Holiday homes marked with a blue M icon may also be booked for a mini break of  2, 3, 4, 5 or 6 nights. Some rental agencies only offer mini break bookings 4 weeks in advance. During peak seasons, the range of holiday homes offering mini breaks may be limited.

To the top of the page

 

Where and how can I pick up the key for my holiday home?

You will find information  about where to pick up the key for your holiday home in the information papers you receive directly from the holiday home rental agency after you have made your online booking. If  picking up the key within the stated time frame is inconvenient, you can contact the rental agency and arrange a different time.

To the top of the page

 

What extras can I order?

Extras may vary a lot from rental agency to rental agency and from house to house. Some rental agencies add mandatory extras, for instance  mandatory cancellation insurance. You will find a list of extras at the details page for each holiday home when you have selected a date. Here you can tick off or state the number of any extras you might want. If the holiday home has mandatory extras, these will already be ticked off and included in the total.

The price of an extra may be based on the number of days or weeks of your stay, or it may be a fixed price. The rates for insurance and cleaning are typically fixed, while the price of extra beds, children's chairs etc. often depend on the length of the stay. To see the total for a set of extras, select  the desired length of your stay (weeks or days) along with your arrival date in the search box at the details page of the holiday home. The total will then reflect the length of your stay as well as the time of year of the rental period.

Some rental agencies automatically include a deposit in the price of a holiday home while others list this as an extra. You have to pay a deposit whether you select it as an extra or not, and the price is the same. Including the deposit in your online booking is an advantage since this may save you some time when you pick up your key. The deposit covers the electricity, water and the like spent during your stay. The deposit will be settled 2-3 weeks after your departure. Electricity and water usage will then be deducted.

Some rental agencies offer linen, towels, dish cloths etc. as extras. If these items are not on the list of extras for the selected house, you will have to bring them yourself.

Please note that the confirmation from the holiday home rental agency does not always include any extras  you may have ordered  when booking online. Usually, such extras will be included in the invoice from the rental agency, but in certain cases you will not be charged for these extras until you arrive at the holiday home.

To the top of the page

 

Do I have to clean the holiday home myself?

Most holiday homes offer cleaning service as an extra. If you have ordered cleaning, you do not need to do it yourself. However, you should make sure that the house is tidy and neat when you leave. For instance, you should not leave the sink full of dirty dishes.
Guidelines for cleaning

To the top of the page

 

Whom should I contact if I want to make a complaint about a holiday home?

All complaints about defects or deficiencies in a holiday home should be reported directly to the holiday home rental agency. We recommend that you contact the rental agency as soon as you notice a defect, a deficiency or the like, so the rental agency will get the chance to remedy the situation as soon as possible.

To the top of the page